Restaurant Terms & Conditions
Welcome to Russell's Thai Tapas. By dining with us, placing an order, or using our website, you agree to the following terms and conditions. Please read them carefully before proceeding.
1. Reservation Policy: Reservations are subject to availability and confirmation, reservations must be made in advance either email or by phone. Walk-ins are subject to availability. We reserve the right to cancel or modify reservations in case of unforeseen circumstances.
2. Cancellation Policy: In the event that you need to cancel or change your reservation, please do so at least 72 hours in advance. Failure to do so may result in a cancellation fee £5 per person. Cancellations for pre-ordered meals may also incur a cancellation fee.
3. Arrival Time: Please arrive on time for your reservation. If you are running late, please notify the restaurant as soon as possible. Your table may be held for up to 15 minutes after your reservation time, after which it may be given to another party.
4. Group Bookings: For larger groups more than 5 people, please contact the restaurant directly to make arrangements. A deposit (£5 per person) is required for group bookings. Booking will be confirmed when deposit was paid. Also, it is better to pre-order to avoid food delay.
5. Special Requests: If you have any dietary restrictions or special requests, please notify the restaurant when making your reservation. We will do our best to accommodate your needs.
6. Payment: All prices are in British pound sterling (£) and inclusive of applicable taxes. Payment is due at the end of your meal. We accept cash, credit cards, and other forms of payment as specified by the restaurant.
7. Alcohol Policy: Alcoholic beverages will only be served to customers aged 18 or over, in compliance with UK law. proof of age may be required; acceptable forms of ID include a passport or UK driving licence. Our restaurant operates a Challenge 25 policy. If you appear under the age of 25, you will be asked to provide valid proof of age before being served alcohol.
8. Right to Refuse Service: The restaurant reserves the right to refuse service to any guest who does not comply with the terms and conditions outlined above. Also, any act of violence will NOT be tolerated. Anyone giving verbal abuse or sexual harassment towards our customers or our staffs will be asked to leave the premises
9. Changes to Terms and Conditions: The restaurant reserves the right to make changes to these terms and conditions at any time. Please check the restaurant's website or contact us directly for the most up-to-date information.